FAQs
- What happens when the customer is unresponsive or cancels the job when I am already on site?
- What happens if a customer cancels the job before the appointment date?
- What happens if the customer is completely non-responsive prior to the appointment?
- What should I do if the customer is completely non-responsive after a job is marked complete but awaiting verification?
- What should I do if the customer has scheduled three (3) installations, but only has two (2) chargers on site?
- What happens if a COMPLETE and PENDING job is not confirmed by the customer?
- What should I do when the customer is completely unresponsive about receiving the charger?
- How can I adjust my Recurring weekly availability?
- What do I need to do when I arrive to a job?
- What happens if I do not agree with the job scope provided by the customer?
- How do I cancel a job?
- Can I pause my account?
- Can I override my recurring weekly availability?
- What happens if I get a job and choose not to do it?
- What happens if I need to reschedule a job?
- What happens if the customer does not receive their charger prior to the appointment?
- Why can I not schedule less than 6 hours in a single day?
- What is a scheduling commitment?
- How does my scheduling and promptness affect my rating?
- Why can I not schedule less than 6 hours in a single day?
- What if I forgot to update my schedule and I am no longer available at the time scheduled?
- What is Recurring Availability?
- How does scheduling work?