What should I do if the customer is completely non-responsive after a job is marked complete but awaiting verification?

The Customer will receive a notification once you mark the job as COMPLETE. Then the Customer is required to respond within 48 hours of when you mark the job as complete to either mark the job as complete or raise a concern.

During this time we encourage you to reach out to your Customer via the comments section or chat feature found within the specific job ticket to resolve any open items so that you can remedy and the Customer will also mark the job as complete. If no action is taken by the Customer then your payment will be disbursed within 7 business days.