What should I do when the customer is completely unresponsive about receiving the charger?

If the customer is completely unresponsive about the charger, you are required to go to the installation site on the appointed date, at the appointed time regardless. After selecting “I’ve Arrived” you MUST also add a note in the comments section of the job ticket. If you get there and the customer has not received the charger you will need to reschedule/cancel the job to the time when then customer will have received the charger.

NOTE: You will be compensated based on the rescheduled/ canceled within 12hrs and the fee will be assessed to the Customer.