If you discover that the job scope has changed upon arrival, please thoroughly explain your rationale to your customer first. You MUST then add a comment to your job ticket on the 'add comment' section with specific details on why the job scope has changed (i.e. the electric panel is 75ft from the desired charger installation location vs 25ft as initially entered by the customer).
The customer and the installer both agree to the changed job scope
If the customer agrees with the changed job scope, they MUST click on the 'modify job' button in their app on their job ticket and they will be taken to the 'set up project scope' page where they will be prompted to update their details with the changed job scope. After the customer confirms that they agree with the new price quote, you will get a notification asking you to proceed with the installation and your rate will also be updated to reflect the new job scope.
The customer does NOT agree with the changed job scope
However, if the customer does not agree with the new job scope, ask the customer to click on the 'cancel job' button in their app on their job ticket and click on the 'cancelled by customer' button. In this case, the cancellation will have no impact on your rating and you will not be paid for the services. At this point you are also required to return the material if necessary.
The installer is UNABLE to perform the new installation
On the other hand, if the customer agrees with the new job scope, but you are unable to perform the installation for any reason, ask the customer to click on the 'cancel job' button in their app on their job ticket and click on the 'modify job' button. They will be then directed to the 'set up project scope' page. They will proceed and thus be paired up with a new installer. This will have no impact on your rating. You will also not be paid for this job and you are expected to return the material if necessary.
Additional material and/or time required to complete the job
If the new job scope requires additional time and/or different installation materials that you do not have available, the customer will go through the process of modifying the job scope. Follow the process below:
-Ask the customer to click on the 'modify job' button in their app on their job ticket
- They will be taken to the 'set up project scope' page where they will be prompted to update their details with the changed job scope.
-After the customer confirms that they agree with the new price quote, you will get a notification asking you to proceed with the installation and your rate will also be updated to reflect the new job scope.
At this point you will select the 'Reschedule' button on the bottom of the job ticket on the ReadiCharge Installer app. You and the customer will identify the best time to reschedule the installation appointment.
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