Help
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What happens when the customer is unresponsive or cancels the job when I am already on site?
If the customer is completely unresponsive or cancels the job while you are on site, you will click on the “I'VE ARRIVED” button in your ReadiCharge Installer app. You MUST also add a note in the c...
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What happens if a customer cancels the job before the appointment date?
If a customer cancels the job appointment, you will be notified on your job ticket. In this case, the cancellation will have no impact on your rating and you will not be paid for the services. At t...
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What happens if the customer is completely non-responsive prior to the appointment?
If the customer is completely unresponsive prior to the appointment date, you are required to go to the installation site on the appointed date, at the appointed time. If you get there and your c...
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What should I do if the customer is completely non-responsive after a job is marked complete but awaiting verification?
The Customer will receive a notification once you mark the job as COMPLETE. Then the Customer is required to respond within 48 hours of when you mark the job as complete to either mark the job as...
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What should I do if the customer has scheduled three (3) installations, but only has two (2) chargers on site?
If the customer only has two chargers available for a job where three (3) are scheduled, first add a note to the comments section of the job ticket specifying only two (2) chargers are at the insta...
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What happens if a COMPLETE and PENDING job is not confirmed by the customer?
After you have completed the installation, you MUST mark the job as COMPLETE. In some cases, the installation may be COMPLETE and PENDING. If so, click on the COMPLETE button in the job ticket in t...
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What should I do when the customer is completely unresponsive about receiving the charger?
If the customer is completely unresponsive about the charger, you are required to go to the installation site on the appointed date, at the appointed time regardless. After selecting “I’ve Arrived”...
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How can I adjust my Recurring weekly availability?
To adjust your recurring weekly availability, you need to go to your dashboard within the ReadiCharge Installer app and click on the 'gear' icon located at the bottom of the screen then select the ...
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How do I find and download the ReadiCharge Installer app?
To download the ReadiCharge app, please go to the Google play store or apple store. Here you will find the ReadiCharge installers app, click on download app and install. After this, follow the pro...
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How to turn on/off Premium Add-ons
During registration/onboarding you have an option of selecting to enroll in Premium Add-on Services. Once onboarded, you can also choose to enroll in Premium Add-on Services. This option is found i...