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What is ReadiCharge?
ReadiCharge is an online platform developed to streamline the process of eliminating the frustration associated with electric vehicle battery charger installation. To achieve this, ReadiCharge conn...
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What do ratings affect?
ReadiCharge utilizes an internal ratings system to determine which installers are best for each job. Higher ratings indicate better quality or a more positive experience with your installation ser...
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Can I override my recurring weekly availability?
Yes. You can override your recurring hours. To do this, you need to go to your dashboard within the ReadiCharge installer app and click on the 'calendar' icon located at the bottom of the screen th...
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What happens if I get a job and choose not to do it?
If you are unable to take the project, first you MUST add a comment to your job ticket informing the customer of your cancellation. Then ask the customer to cancel the job on the 'cancel job' butto...
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What happens if I need to reschedule a job?
To reschedule a job you MUST follow these steps: First, you MUST message the customer directly within the job ticket found in your dashboard on the ReadiCharge Installer app, and agree to a date a...
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What happens if the customer does not receive their charger prior to the appointment?
If a customer does not confirm receipt of the charger the day before your appointment, you should message them directly and reschedule the installation to a date that is convenient for both of you....
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Why can I not schedule less than 6 hours in a single day?
Basic Installation service is estimated to take up to 6 hours (with travel time), so to ensure you are able to complete the installation in one visit, ReadiCharge asks that you be available for at ...
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What is a scheduling commitment?
ReadiCharge customers schedule their appointments based on the availability published by our installers. Therefore, it is critically important to keep your calendar up to date and accurate, in orde...
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How does my scheduling and promptness affect my rating?
Because scheduling is vital to our collective success, and to ensure reliable service, ReadiCharge utilizes an internal ratings system to determine which installers are best for each job. Two key c...
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Why can I not schedule less than 6 hours in a single day?
Basic Installation service is estimated to take up to 6 hours (with travel time), so to ensure you are able to complete the installation in one visit, ReadiCharge asks that you be available for at ...